Author: DitchiiSubject: Heater Matrix
Posted: 19 Feb 2014 at 5:43pm
Thanks for getting back to me, apologies for the delay in replying further. However this is what happened.....
Having left it with my local dealer, with the estimate of "£5-600" I nipped in there to pick up my sat nav prior to going away on a business trip. The car was in bits, maybe that sounds blatantly obvious but not only was 75% of the dash missing, the whole transmission tunnel, including centre arm rest and a muttering technician was in the background, swearing under his breath, no doubt at both myself and the car.
So, I've been away for a couple of days and have been seriously concerned about how many hours the job was going to take along with the potential part £400+, this could easily head North of a grand!
I heard nothing whilst I've been away (which didn't help my nerves) so decided to visit them on my return and inspect where they were up to. On entering the premises, I'm offered my keys and told "it's round the back". Okayyyyyy, erm, great but how much and should I sit down, I say.
He then shows me the bill, £600 including the MOT!!!! We then proceed to have a chat about my finding (through this exceptional website) about the supposed 3.4 hours it's meant to take and he suggested a word which sounds like "dollocks" but was well aware of it and said their policy wasn't to rip people off, or something to do with they can only charge Fords recommended time. The actuality of it was in well in excess of double the 3.4 hours (plus the parts).
Bottom line, if this job needs doing to yours, let Ford do it.
Thanks again for your original answer.
like the red gels on the wheel centres
