Author: Grumpy1954Subject: Having doubts about Kuga
Posted: 06 Jun 2017 at 10:04pm
OK, dropped the car off Monday Noon, later than planned. Service reception book me in and said it would be ready by 5pm after regassing. I queried that, saying it was the second time in 9 months it needed regassing and the manager said it could take 2 days due to looking for a ppossible fault.
9am this morning they range me to say the car was ready. Went up to collect it, was told it had been regassed and all was fine. I asked what about it keep needing regassing, told they'd done pressure leak testing from over and under the engine, nothing found, it was completely normal for the car to need regassing very 6 - 9 months. I said my lease was up in October, he said he assumed I would be giving them a glowing reference and no doubt would want another Ford. I just said "no doubt" and left.
Am I being cynical in assuming the car was actually ready for 5pm and because I'd made a fuss, they waited till 9am the next day, thinking I'd believe they done a day's work on it.
I can't believe they expect me to accept that this is all perfectly normal?