Author: DaveTSubject: 2015 - 1.5l Eco-Boost Engine Failure
Posted: 26 Jun 2018 at 6:22pm
Just to let everyone know that my 2015 (65plate) Kuga Titanium x Sport 1.5L Eco-Boost engine blew up at under 16 thousand miles with number 3 & 4 pistons melting.
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Luckily the car is still under warranty until September 2018 so I thought that it would be a simple matter of getting the engine replaced and Ford UK did supply a FOC hire car for the duration of the repair.
Unfortunately Arnold Clark are the main agents and that where the troubles started.
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Booked in on 23rd April, but they couldn't look at it until 4th May (fully booked), then all they did was take the spark plugs out and say that the two cylinders were full of oil. (they only had to look at the exhausts and see the black oily soot) Then they said that they couldn't look at it again until he 14th May (as they were fully booked), Uuuuuummmmm isn't my car already booked in - no answer.
At this point I contacted Ford Customer Relations, I explained the whole sorry tale to them and they raised a case file and complaint against Arnold Clark and started to chase them for some action.
Come the 14th May they took off the cylinder head and found number 4 piston melted and number 3 part melted so they had to contact Ford. Now I got onto Ford and everything started to move a lot quicker with them pushing the garage, and quickly approving the warranty replacement.
The garage got the new short engine but again no work commences, by now I onto Ford Customer Relations on a daily basis updating them on Arnold Clarks total lack of knowledge or urgency.
Jump forward to the end of May and still now further forward (they hadn't ordered all the necessary gaskets) then they had serious fuel leaks and other issues.
Again I contact Ford and during the conversation the complaint manage says "would you like to reject this car" YES i said, then I start getting calls fro Arnold Clark asking where my car is so they can value it!!!! About 10m behind you I said.
Eventually their pathetic offer having been rejected by me as I had agreed a price with Ford was accepted by Arnold Clark and following other hassle with their inability to correctly complete the paperwork I got my price paid into the Bank.
So now we've order an new Toyota Hybrid.
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Moral of this sorry tale, Arnold Clark don't know what they are doing and don't care less
Rant Over
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and Enjoy the sunny weather while it lasts
Dave